Refund Policy

1. Statutory Guarantees & Legislative Framework

At Labs Magic, we are committed to providing high-calibre magical artefacts, botanical supplies, instruments, and esoteric provisions. All items sold through our digital store come with statutory consumer guarantees that cannot be excluded, restricted, or modified by any contractual clause or store policy. Under applicable consumer protection laws and statutory standards, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Acceptable quality means the products must be safe, durable, free from defects, fit for all the purposes for which goods of that kind are commonly supplied, and match any demonstration model or description provided on our platform. Nothing in this Refund Policy operates to diminish, forfeit, or limit any statutory rights or statutory remedies available to you.

2. Change of Mind Returns (Voluntary 30-Day Policy)

In addition to statutory rights, Labs Magic provides an extended thirty (30) calendar day voluntary return policy for change of mind, subject to strict verification standards. If you decide that an item purchased is no longer desired, you may request a return within 30 days from the confirmed carrier delivery date.

To qualify for a voluntary change of mind return, products must satisfy all the following criteria:

• The item must be completely unused, unaltered, and in its pristine original condition.
• All factory seals, protective wax seals, authenticity parchments, serial labels, and security tags must remain unbroken and attached.
• The item must be encased in its intact original packaging, including display cases, velvet pouches, protective foam, instructional treatises, and enclosed accessories.
• You must provide verified proof of purchase, such as a valid order reference number, tax invoice, or receipt issued directly by Labs Magic.

Change of mind returns that do not satisfy these requirements will be refused and returned to the sender at the customer's expense.

3. Categorical Exceptions & Non-Returnable Goods

Certain items are strictly exempt from voluntary change of mind returns due to health, hygiene, bespoke craftsmanship, or consumable stability. Unless such goods arrive damaged, defective, or contrary to statutory consumer guarantees, we cannot accept returns or provide refunds for:

• Customised & Bespoke Creations: Artefacts engraved, enchanted, personalized, or constructed to customized bespoke specifications.
• Perishable & Botanical Materials: Organic herbs, fresh ritual flora, perishable elixirs, active tincture solutions, or items with an expedited shelf life.
• Digital & Downloadable Grimoires: Electronically delivered downloadable manuscripts, digital schematics, or software activation keys once generated or accessed.
• Personal Hygiene & Wearable Accoutrements: Piercing jewelry, ceremonial masks, consecrated oils, and cosmetic preparations whose protective safety seals have been broken after receipt.
• Clearance & Discontinued Stock: Items explicitly designated as final sale, clearance, or archival release at the time of purchase, except where required by law.
• Store Credits & Gift Vouchers: Redeemable electronic gift certificates and digital promotional cards.

4. Classification of Faults: Major vs. Minor Failures

When an artefact, component, or supplied product displays a defect or fails to perform in accordance with acceptable consumer standards, our remediation protocol adheres strictly to legal severity classifications:

Major Failure: A failure is classified as major if the product would not have been acquired by a reasonable consumer had they been aware of the nature and extent of the problem; if the product is significantly departure from the description, sample, or demonstration model; if the product is substantially unfit for its declared purpose and cannot be rectified within a reasonable timeframe; or if the product creates an unsafe or hazardous condition.

In the event of a verified major failure, you possess the definitive right to choose between:

• A full refund of the actual purchase price paid, credited to your original payment method; or
• An equivalent replacement item of identical specification, subject to available warehouse inventory; or
• Compensation for the reduction in value below the price paid or payable.

Minor Failure: A failure is considered minor when the issue does not amount to a major defect and can be remedied within a reasonable duration. In instances of a minor failure, Labs Magic reserves the right to choose whether to offer a repair, provide an identical replacement component, or issue a monetary refund.

5. Standard Operating Procedure for Initiating a Return

To ensure transparent, efficient, and logged processing, all returns must follow our formal administrative workflow. Unauthorized shipments sent to our logistics facilities without prior authorization may be rejected or delayed.

• Step 1 - Notification: Transmit a formal return notification to our customer support desk via email at hello@labsmagic.com or telephone via 61886416152 within the applicable timeframe.
• Step 2 - Documentation: State your full name, order transaction identifier, date of delivery, specific item names, and an explanation of the grounds for return. For damaged or defective goods, attach clear photographic or videographic evidence highlighting the fault.
• Step 3 - Return Authorization: Upon preliminary evaluation, our intake team will issue a Return Merchandise Authorisation (RMA) reference code together with packaging instructions and the designated delivery address at 4 | Waterlily Drive | Stratton | 6056 | Australia.
• Step 4 - Safe Dispatch: Securely package the item in robust exterior shipping materials to prevent transit damage. Prominently display your RMA code on the outer package.

6. Return Freight Logistics and Financial Allocation

Financial liability for return transit expenses is allocated according to the verified grounds for return:

• Statutory Guarantees & Faulty Deliveries: If a return occurs because an item is defective, damaged upon arrival, or not as described, Labs Magic will cover all reasonable domestic postal and freight costs. We will issue a pre-paid printable shipping label or reimburse standard tracked freight expenses upon receipt of the transit payment receipt.
• Voluntary Change of Mind: For voluntary returns initiated under our 30-day discretionary policy, the customer remains solely responsible for all postage, freight, packaging, and courier insurance costs. We strongly mandate using a fully tracked, signature-on-delivery courier service, as Labs Magic cannot be held liable for merchandise lost or crushed in transit prior to facility intake.

7. Technical Inspection & Verification Protocol

Upon physical arrival at our facility located at 4 | Waterlily Drive | Stratton | 6056 | Australia, your returned item undergoes meticulous mechanical and visual assessment by our quality control specialists. This evaluation is conducted within five (5) to seven (7) business days of physical receipt.

Our inspection team will confirm that the serial codes, hardware seals, internal mechanisms, and cosmetic attributes match the original purchase records. If an item claimed as defective is determined through diagnostic evaluation to have suffered damage resulting from misuse, accidental drops, unauthorized modification, contact with unauthorized liquids, or operational abuse contrary to user manuals, the return claim will be rejected, and the item will be made available for return dispatch at the buyer's expense.

8. Refund Disbursements, Methods, and Settlement Timelines

Once your return passes inspection and receives formal administrative approval, the refund disbursement will be triggered immediately:

• Refunds are executed strictly via the identical payment method used during the original checkout transaction (credit card, debit card, digital wallet, or original merchant provider).
• We do not remit cash payments, third-party wire transfers, or arbitrary secondary payouts.
• If the initial purchase was completed using a combination of store credit and electronic card payment, the store credit balance is restored prior to disbursing the residual funds to the card.
• Processing intervals by financial intermediaries, merchant acquiring banks, and card issuers generally range from three (3) to ten (10) business days following our system release. Labs Magic is not responsible for ancillary banking delays.
• An electronic confirmation receipt and updated statement will be delivered directly to the billing email address recorded on your customer account.

9. Damaged, Defective, or Erroneous Shipments in Transit

All parcels dispatched by Labs Magic are packed under strict quality checkpoints. In the uncommon event that an item sustains courier trauma or an incorrect item is mistakenly fulfilled:

You must notify Labs Magic within forty-eight (48) hours of carrier parcel handover. Retain all original cardboard containers, cushioning materials, tracking barcodes, and the damaged merchandise in their exact post-delivery state. Prompt photographic documentation is vital to permit us to lodge formal freight carrier claims and simultaneously trigger immediate expedited dispatch of replacement provisions or process an emergency reimbursement.

10. Dispute Resolution & Formal Communications

Labs Magic prioritizes transparent customer communications and equitable outcomes. If you have inquiries regarding an ongoing return assessment, require clarification regarding product eligibility, or wish to escalate a warranty claim, please contact our administrative department through the official channels below:

If an amicable resolution cannot be achieved through our direct escalation channels, you retain the full right to lodge an enquiry with fair trading authorities, state consumer ombudsman bodies, or small claims tribunals within your domestic jurisdiction.